St. Catharines has launched a pilot project introducing Catharine, an AI-powered digital assistant designed to help residents navigate the City’s website.
Available anytime, Catharine provides quick, reliable answers about City services, property taxes, water bills, and more.
Powered by Microsoft Copilot Studio, it responds in a conversational way and improves over time.
If unable to assist, it can forward inquiries to Citizens First for follow-up.
Security measures are in place to protect user data.
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